Customer Service



Shipping and Delivery

The online store La Boutique Sharks offers a shipping service to Canada by UPS and Canada Post. The cost of shipping by UPS and Canada Post is automatically calculated when you place an order. Make sure the accuracy of the details in the "delivery address". If the system is unable to calculate shipping costs for your order, please do not hesitate to contact us by email or call us..

You will receive your order within 10-15 days from the date of payment.

Oversized items will be shipped by UPS.

Please note that La Boutique Sharks is not responsible for packages unclaimed expenses related to the costs related to the return or returns..

Shipping and delivery to Canada only. Trade agreements restrict the sale of our products outside of Canada.


In-store pickup

La Boutique Sharks also offers the option of in-store pickup. There is no charge for in-store pickup. The process of in-store pickup may take up to 10-15 days. We will contact you by phone to notify you that your order is ready to be picked in the store.


Return Policy

If you are not completely satisfied with a product, return it within 14 days of delivery to obtain a credit note (except for transport costs) or an exchange. Products returned must be new, along with their proof of purchase and must include the original packaging. Contact us before returning any product, info@boutiquesharks.com email or by phone at 450-663-5543 or 1-800-473-5543.


Exchanges

Exchanges are in-store or by mail (shipping charges are the customer's expense). Contact us before any exchange of product info@boutiquesharks.com by email or by phone at 450-663-5543 or 1-800-473-5543..


Defective goods

Defective goods must be returned to La Boutique Sharkse for warranty repair or replacement. Contact us before returning any product, info@boutiquesharks.com email or by phone at 450-663-5543 or 1-800-473-5543